Shipping policy

Effective Date: April 1, 2026

Thank you for shopping with Tanziannah Soap & Butter.

Orders are processed and shipped within 3–5 business days (excluding weekends and holidays).

Please note that during high-volume periods, processing times may be slightly extended.

Once your order has been shipped, delivery typically takes 3–7 business days, depending on your location and the shipping carrier.

Shipping times are estimates and are not guaranteed.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.

We are not responsible for shipping delays caused by:

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Tanziannah Soap & Butter is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If you believe your package has been lost or stolen, please contact the shipping carrier directly.

If your order arrives damaged, please contact us within 48 hours at:

Include your order number and photos of the damaged items so we can review and assist you.

If you have any questions about your order or shipping, please contact:

Tanziannah Soap & Butter
📧 vickthomas@hotmail.com
📍 85 Richardson St, Lowell, MA
📞 978-770-9804

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